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AI call agents

A missed call is a lost order. AI phone agents answer reliably, detect the caller’s language, book appointments in the calendar and hand over to a human as soon as that becomes necessary.

The real problem is not the call but the time of day

In trades, medical practices and hospitality a substantial share of calls arrives outside the hours when anyone can pick up: at lunchtime, in the evening, during an appointment. The caller rarely tries a second time — they call the next provider. The loss appears in no statistic because it never becomes a record.

This is exactly where an AI phone agent fits. It can fill the gap — the hours previously covered by an answering machine — and run reception around the clock. What it does not replace: complaints, legal and money matters. Those belong with a human, and the path there has to be hard-wired.

Empty reception with an oak counter, a desk phone and an unused headset in late afternoon light.

How the voice pipeline works

Three components interlock. Speech recognition turns the spoken word into text, a language model understands the intent and decides the next action, speech synthesis answers audibly. Between them sits dialogue control: it tracks what has already been settled, calls tools such as the calendar and makes sure the conversation keeps a goal.

Latency decides acceptance. If response time stays noticeably under a second the conversation feels natural; above that the caller starts to doubt whether anyone is listening at all.

When the agent must hand over — and how to enforce it

A good phone agent is not the one that solves everything itself but the one that knows its limit. Complaints, unclear situations, anything with legal or financial weight belong with a human. That must not be left to the model’s discretion but hard-wired: defined triggers, a clean handover path and a record of what was discussed up to that point.

  • Appointment booking with real-time calendar reconciliation, including confirmation by text or email.
  • You keep your existing number: one forwarding rule is enough. If you pick up yourself, nothing is charged.
  • Language selected by the caller — 70+ languages, including a switch mid-call.
  • Up to 20 calls at once, up to 99 assistants on one account — on the phone and on the website.
  • Outbound calls for reminders, follow-ups and campaigns.
  • Custom integrations: calendar, CRM and your own systems over the API.
  • Fixed escalation rules instead of model discretion — with a complete conversation log for the human taking over.

The platform: CITT

With CITT we run the voice AI ourselves. Most businesses are live in under 5 minutes, industry templates, no contract. You pay for what is spoken: €0 setup, €99 to start including the number for the first month and €79 of call credit (about 175 minutes), then €20 per number per month and €0.45 per minute actually spoken. A business taking about ten calls a day of roughly two minutes each lands near €200 a month — a month with no calls costs only the number. Prices are net, plus 24 % VAT.

Data protection for telephony in the EU

A phone call contains personal data as soon as the caller gives their name. Practical obligations follow: the caller must learn that they are speaking to an automated system. Recordings need a legal basis and a deletion period. And processing should take place in the EU where the content is confidential. These are solvable questions — but they belong before go-live, not after.

What this is not for

  • A reception that is supposed to settle complaints or legal and money matters on its own.
  • An operation that does not tell callers they are speaking to an automated system.
  • Open-ended specialist advice without a conversation guide.

What is in your hands afterwards

  • A conversation guide plus a hard-wired handover including the log.
  • Calendar integration, checked before the number goes live.
  • A written announcement and an agreed deletion period.
A telephone handset on oak, connected to a grid of blank cards by a thin thread of light.

How we support you

  • With CITT we run our own voice AI platform — the technology comes from live operation, not from a datasheet.
  • Pay as you go: €0 setup, €99 to start including the first month’s number and €79 of credit, €20/month per number, €0.45 only for minutes actually spoken. Prices net, plus 24 % VAT.
  • Conversation guide, escalation rules and calendar integration defined together with your team.
  • Test run with real call scenarios before the number goes live.
  • Announcement to the caller, legal basis and deletion period — settled before go-live.
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